Management, Operations,Staffing & Sales Consulting

The spa industry is a high-touch business.  Flawless service delivery is crucial to the success of the spa operation.  Comprehensive management training and diligent staffing criteria are key components in creating a spa experience tailored to your targeted market.  We have the ability to recruit, hire, train, motivate and retain employees who are the ambassadors of your spa operations.   Further, we will also to train your hotel staff in ways to become acquainted with the focus and personality of your spa so it is seamlessly integrated into the overall property operations. In this capacity we will:

  • Develop job descriptions
  • Provide staffing forecasts and scheduling systems
  • Determine incentive programs
  • Recruit, evaluate and recommend top level management
  • Conduct extensive training and cross-training of staff
  • Conduct performance evaluations
  • Operate procedure manuals for every facet of spa operations
  • Implement pre-opening training programs
  • Establish staff evaluation procedures
  • Establish procedures for operational reviews
  • Create a detailed business plans
  • Provide "Shopper" services
  • Provide management consulting
  • Provide on-site, day-to-day management services
  • Create collateral information for guests
  • Develop and implement guest pre-arrival and orientation programs
  • Develop a guest comment card program
  • Conduct focus groups and surveys on guest satisfaction
  • Conduct market research on consumer profiles, demographics, depth, trends and directions
  • Develop strategies to attract the desired market via travel agents, advertising, public relations, media resources, etc.
  • Collaborate on the design of collateral materials, spa brochures, videos, special events and programs
  • Qualify and quantify effectiveness
  • Train all staff as in-house marketing resources